We are dedicated to providing exceptional customer service and are available around the clock to address any questions or concerns you may have. If you need assistance, please contact us via email at: support@hokageclothing.com.
Frequently Asked Questions:
Q: HOW LONG DOES PROCESSING TAKE? A: Process order is within 24hours after payment.
Q: WHAT IS THE SIZING LIKE? A: Our sizing is true to size and the materials are designed not to shrink over time. For a baggy or loose fit, consider sizing up.
Q: HOW DO I WASH AND CARE FOR THE CLOTHING? A: Our T-shirts, shorts, and hoodies are made of cotton/polyester. To maintain their quality, follow these simple wash and care instructions: treat them as you would any natural garment.
Q: HOW DO I TRACK MY ORDER? A: You will receive your tracking number(s) via email once your items have been shipped. Please allow up to 2-3 days for the tracking number(s) to be activated in the shipping company's system. You can track your order by entering your tracking page link on email.
Q: HOW DO I PLACE AN ORDER? A: After adding items to your cart, click the “Check Out” button in the shopping cart. We will guide you through the checkout process from there.
Q: HOW SAFE IS MY PERSONAL INFORMATION? A: Our site uses Secure Sockets Layer (SSL) protocol to encrypt all personal information during the checkout process. For more details on how we secure your information, please review our Privacy Policy.
Q: CAN I CANCEL AN ORDER? A: Yes, you can cancel an order within 24 hours of placement. Send us an email within this timeframe to receive a full refund. Refunds will be processed within 24-48 hours. Please note, we cannot issue refunds once the order is in the creation or shipment process.
Thank you for your interest in Hokage Clothing. Our commitment to customer satisfaction is unwavering, and we strive to ensure every customer is happy with their purchase. Don't hesitate to reach out to us at any time.
