Refund and Return Policy

Thank you for shopping at Hokage. We want you to be completely satisfied with your purchase. If you have any concerns about your order, please read our return policy below:

Returns

1. Eligibility: We accept returns for most items within 15 days of receiving your purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.

2. Non-Returnable Items: Certain items are non-returnable, including:

   • Certain items are non-returnable or marked as final sale. These items may include tshirts,shorts, accessories and items purchased during clearance or promotional sales. Please check the product description or contact our customer support team for clarification before purchasing such items.

3. Return Process:

   • To initiate a return, please contact our customer support team at sainthyyy@gmail.com.
   • Provide your order number and a detailed reason for the return.
   • Our team will review your request and provide you with further instructions.

4. Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or damaged product). In such cases, we will provide a prepaid return shipping label.

Refunds

1. Once your return is received and inspected, we will send you an email notification to confirm the receipt of your returned item.

2. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 30 business days.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process mentioned above and specify the replacement item you want. Exchanges are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the circumstances.

Contact Information

If you have any questions about our Return Policy or need assistance with a return, please contact us at:

• Email: sainthyyy@gmail.com